Winter in Holland makes most of their products by hand. Therefore keeping a stock is a tricky task. We try to send small orders (Up to 5 pieces per order) within 1 week.
If the product is not in stock in the webshop, you can send us an e-mail asking when it will be back in our atelier. You always can reserve products.
We send the products from The Netherlands, Europe. Depending of the destination of the package, the delivery time can start from 2 days for The Netherlands, to 2 weeks for Asia and America.
If you would like to receive a specific delivery date for your order, or if you want a faster shipping service, send an e-mail to firstname.lastname@example.org . We are more than happy to inform you about possibilities.
Shipping costs are calculated when you enter the shipping address on the check-out page.
Would you like to return the product? Or would you be happier with one of our other products? Returning is possible within 14 days after arrival of the shipping.
Before shipping it back, let us know that you would like to return our product. We will give you the right address on which you can return it to.
When the product arrives in the same condition as we had shipped it to you, we will make the money transfer to the bank account it was payed from. Please note: We do not pay for the return shipping.